1. Your Right to Return

You may return eligible items under the following circumstances:

• The product is damaged, defective, or incorrect based on your original order.
• You initiate the return within the specified period (3–7 days depending on the product category).

How to Start a Return:

Visit our Returns Page of the particular product to return and submit your return request, providing clear details of the issue.

Refunds:

Once we receive and verify the returned product, refunds will be issued within 14 days. Refunds will be processed via the repayment method selected during return.

2. Eligibility Criteria for Returns

To qualify for a return, please ensure the following conditions are met:

• Purchase Date: The product was purchased within the applicable return window.

• Original Condition: The item must be unused and in its original packaging, with all tags, seals, and labels intact.

• No Alterations: Products should not have been tampered with or "fixed" by the customer, even in cases of defects.

Non-Returnable Products:

• Custom-made or personalized items.
• Items that are perishable or health-related and unsealed after delivery.
• Products that have been mixed with other items post-delivery and cannot be separated.

Distyla reserves the right to decline returns if these conditions are not met. Certain sellers on our platform may have varying return policies.

3. Return Process

Returning items to Distyla is simple. Follow these steps for a smooth experience:

Step 1: Check Policy Eligibility

Before starting, review our product-specific return guidelines and eligibility conditions, either on this page or in your purchase confirmation email.

Step 2: Submit Your Return Request

• Log in to your Distyla dashboard.
• Navigate to the "Returns" section and provide details about the issue (including photos, if necessary).
• Our team will assess your request and provide further instructions.

Step 3: Prepare the Item for Return

• Ensure the product is in its original condition, including all packaging, accessories, and documentation.
• Do not remove tags, labels, or seals.

Step 4: Package Securely

• Use secure packaging to protect the item during transit. Include all original materials.

Step 5: Schedule Pickup

• After approval, our logistics partner will arrange a pickup at your location on the date specified in your dashboard.
• Please ensure you are available at the scheduled time, as rescheduling may not be possible.

Step 6: Inspection and Refund

• Once the item is received, it will undergo a quality check to ensure compliance with our return policy.
• If approved, we will process your refund promptly and notify you via your dashboard, email, or phone.

4. Product Categories and Specific Return Guidelines

Fashion (Men, Women, Kids):

• Returnable within 3 days for damage or defects.

Skincare, Makeup, and Perfumes:

• Items arriving defective, damaged, or unopened may be returned within 7 days.
• Products damaged by misuse or tampering are ineligible for return.

Food Items:

• Non-returnable due to safety regulations.

Books:

• Can only be returned if the wrong book is delivered. Returns must be initiated within 3 days.

Groceries:

• Non-returnable except for defective or damaged items, which are eligible for return within 3 days.

Furniture:

• Returnable within 7 days if damaged or defective.

Kitchenware:

• Eligible for return within 3 days if defective or damaged.

Home Appliances:

• Returnable within 7 days. Ensure you inspect the item at delivery and report any issues immediately.